Transforming Dispute Data into an Information Repository
ADM supports all types of disputes and automates the handling of specific types of disputes using business rules and predictive analytics. Additionally, the ADM dashboard offers an overview of all dispute cases with the capability to drill down to specifics of a particular case. ADM can be shared by geographically dispersed branches and call centers; this ensures that every dispute will be investigated in the same way, maintaining your institution’s brand image. Fraudulent disputes are easily referred with all the relevant data to the appropriate internal loss prevention teams.
Combined with Aithent Fraud Manager, a single repository can be maintained by a financial institution enabling stronger mitigation of operational risks by the institution’s staff and management.
Data warehouse for all types of disputes