A Customer-centric Solution for Automating Complaints
All related complaint life-cycle documentation is maintained by ACM and analytics can be applied to identify areas for improvement within the system. Multiple complaints by a customer/member can be managed individually or grouped together.
Specialized forms catering to unique needs can be developed to help with the complaint intake process and enable customers/members to communicate with the financial institution by mobile devices, the web, email or telephone.
Use analytics to update processes and improve training